include Communicate and manage externally (with customer) at varying levels of complexity (entry strategic) based on role Existing service delivery problems, including customer complaints Past performance, including service reviews, PIRs, and RCAs Work in progress, including incidents, service requests, changes, and problems Service descriptions and alignment of service de

Manage and enhance configure price quote (CPQ) and/or quote to cash applications Lead and assist in identifying business requirements, supporting and managing existing applications, analyzing issues, and communicating with end users to assess needs and optimize business solutions Ensure optimal use of applications, including changes/modifications and interfaces Provide ap