For any professional involved in digital transformation efforts, disruption of traditional operations is inevitable. Unfortunately, sometimes certain team members might push back. Here’s how to build your case.
If you’re reading this, chances are, you are pro-disruption. Technology pros often are. However, as a general rule, human beings fear change and will often fight to maintain the status quo. If there ar...
Most line of business executives can identify when something’s broken, either by themselves or with help from their teams. But it’s another matter entirely to improve the process in a way that aligns with overall business objectives, integrates well with existing systems, is fully visible, and improves productivity and other essential outcomes. Here, we explore 10 questions business leaders must ask before takin...
The Project Management Institute recently commented that organizations are, in increasing numbers, seeing added value from appointing chief project officers.
According to Rebecca Langdon’s piece on Morgan International’s supply chain blog, the chief project officer (CPO) is responsible for providing governance over an organization’s internal projects. Specifically, he/she:
Ensures every project su...
Customers are always right—or are they? As business owners, we try to go above and beyond to provide the best possible experience and customer service to our clients. However, there are times that, despite our best efforts, we simply can’t resolve the situation in a manner that’s satisfactory to both parties.
Three business owners—Patrick Barnhill, founder of SpecialistID in Miami, Florida; Tim Ma...
Succession planning means different things to different people, but it can be broadly defined as a process of developing high-potential employees to fill future strategic roles within the organization. Many organizations engage in succession planning activities informally or not at all, especially if they are small to medium-sized businesses.
However, lacking an official succession plan opens up a company to substantial...
Today’s workplaces are politically correct. We are careful not to say anything that might be perceived to marginalize or offend a particular group, and when it comes to age, ethnicity, race, religion, gender, and sexual orientation, companies want to make sure every employee is respected and equally represented. We do this not because of profit, but because it’s the moral thing to do. This goal is at the heart o...
When we think of the gig economy, ride-sharing companies like Uber and Lyft come immediately to mind. However, it’s much bigger than that. The US Department of Labor actually breaks down the four main types of alternative work arrangements into independent contractors, on-call workers, temp workers and workers employed by contract firms.
Since 2005, the number of workers in alternative arrangements has climbed by m...
When undergoing process improvement, understanding your process from start to finish is the best way to prevent certain inevitable problems from occurring.
Joseph Drasin is the director of University Process Innovation, Division of Information Technology, at the University of Maryland. In a recent article for Educause, Drasin described his dealings with the university department known for being inefficient and difficult...
People are your organization’s greatest asset and most expensive resource. We recognize the importance of employee engagement and do our best to measure and boost it, and yet engagement is not always in a company’s control. Why not instead consider talent activation?
Talent activation focuses on the experiences, processes, and metrics that create an aligned and equipped workforce in the best position to reali...
For any professional involved in digital transformation efforts, disruption of traditional operations is inevitable. Unfortunately, sometimes certain team members might push back. Here’s how to build your case.
If you’re reading this, chances are, you are pro-disruption. Technology pros often are. However, as a general rule, human beings fear change and will often fight to maintain the status quo. If there ar...